Returns Policy

Returns Policy

1. Excellent quality and unused products can be returned within 14 working days from the date of the delivery. It is necessary to inform us by e-mail. Email info@nanosluostes.lt (indicate the order number, return reasons, and list of goods to be returned).

2. When the reason for returning the product is a faulty item, we undertake the responsibility to replace the faulty item with a suitable same product at our own expense. This clause applies for 18 months from the date of the purchase.

3. If you receive a product other than the one you ordered, we undertake the responsibility to replace the product with the product you ordered within 14 working days at our own expense.

4. Goods of faulty quality shall be replaced or returned in accordance with the “Rules for Return and Exchange of Goods” approved on June 29, 2001 by the Order of the Minister of Economy of Lithuania No. 217.

5. Goods of excellent quality shall be returned in accordance with the 2001 Order of the Minister of Agriculture of the Republic of Lithuania, passed on August 17 by order no. 258 and approved in accordance with the procedure established by the Rules for the Sale of Goods and the Provision of Services where Contracts are Concluded by Means of Communication. In this case, the cost of returning the goods is paid by the buyer.

5.2. The following conditions must be met when returning the goods:

5.2.1. The returned product must be in the original, neat packaging.

5.2.2. The product must not be damaged by the Buyer.

5.2.3. The product must not have lost its commercial appearance (undamaged label, peel-off protective film, etc.) (this clause does not apply in the event of the return of a faulty item).

5.2.4. The returned product must be in the same commercial appearance as received by the Buyer.